One of the more frustrating experiences in running a growing firm is watching someone you know is capable consistently fall short of what the moment requires. You hired them because you saw something. You've invested in them. You believe they have more range than they're showing.

And yet the perfor...

At some point in the life of most growing firms, an owner looks at someone on their team, someone they hired, invested in, or genuinely believe is capable, and thinks: I don't understand why this isn't working better. The person shows up and does their job, but there's a gap between what they're con...