At some point in the life of most growing firms, an owner looks at someone on their team, someone they hired, invested in, or genuinely believe is capable, and thinks: I don't understand why this isn't working better. The person shows up and does their job, but there's a gap between what they're con...

Most owners of growing firms eventually arrive at the same uncomfortable realization. The team is capable, genuinely capable, and yet the owner is still in the middle of everything. She is still the one who catches what falls through the cracks, gets called when something goes sideways, or can't qui...